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info@elmcreekmanor.com  |  940-759-2100

Policies

  • No guests under the age of 18
  • Visa, Mastercard, American Express & Discover accepted.
  • 2% discount for cash on remaining balance. No checks.
Guest Policy
*Every Saturday, (except Saturday, March 26) guests need to include dinner with their reservation. Either the three-course dinner or the Chefs Signature Five Course Gourmet Dinner (Dates the five-course dinner is offered, listed on our dining page.) If you have questions, give us a quick call, as the dinner will automatically be added to a reservation that includes a Saturday night.

*All meals, enhancements and spa treatments must be included with your reservation five days before arrival. Guests seek our venue for its uniqueness and our ability to bring peak of perfection bounty to the table and personalized service.  This timing allows us to do this for you.

*Reservations are secured with a credit card deposit of a one-night reservation, for stays 2+nights, the deposit will be a 1/2 of your balance.

*For a one-night reservation on a Friday or Saturday, plus a Sunday on holiday weekends we will note your preferred room. Room selection will be emailed 24 hours before arrival. A two-night stay will guarantee you the room of your choice.

*Cancellation Policies:
+Cancellations made 14 days or more before arrival will be charged a $25 processing fee and issued an Elm Creek Manor gift card for the amount of your deposit, to be used within 12 months (Sun-Thurs-non-holiday).
+Within 5-13 days of your arrival, you will be charged the remaining balance of your reservation. An Elm Creek Manor gift card for the full amount less a $50 cancellation charge will be issued for you to use within 12 months (Sun-Thurs-non-holiday).
+No shows and cancellations within 0-4 days of arrival will be charged 100% of reservation total. No gift card or future credit will be extended.

Cancellations are uncomfortable for both parties. Unfortunately, no exceptions may be made.

*Group Event Cancellation Policies - Includes Groups of friends reserving 2 or more rooms.
Regular deposits are due at booking. The remaining balance on 2+ night stays is due 30 days before arrival.
+Cancellations made 60+days from arrival will be issued an Elm Creek Manor gift card for the amount of your deposit less a $50 processing fee to be used within six months (Sun-Thurs-non-holiday) (This is per room).
+When there is a need to cancel any part of your reservation 16-59 days of your arrival, your credit card will be charged the remaining balance of your reservation total. An Elm Creek Manor gift card will be issued to use within six months (Sun-Thurs-non-holiday) less $100 processing fee per room.
+Cancellations and no shows within 0-15 days of arrival will be charged 100% of reservation total. No gift card or future credit will be extended.

*We are an exclusive retreat catering to discerning adults. Therefore, to protect the privacy and safety of all guests, we are a closed property and only allow registered guests on the property.

*Specific "Peak Weekends" require one of our packages to be included in a reservation. Dates Required: Feb 13-15 Ultimate or Valentine Package only. April 22-24 any package, Dec 31-2 night Murder Mystery.  The inclusion of a package allows our guests to encompass the Elm Creek Manor experience entirely.

*Smoking is only permitted outdoors and not around other guests (not around pool area). A $250 cleaning fee will be assessed for smoking in guest rooms.

*We have a very strict "NO FLAME" policy at our Inn due to a past fire, this includes any device for cooking in rooms.

*Entire reservation (including any enhancements, spa treatments or meals) subject to tax (8%) & service charge (11%).
We are an exclusive retreat catering to discerning adults. Therefore, to protect the privacy and safety of all guests, we are a closed property and only allow registered guests on the property.